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Homeland Security

Call Center Support for Secure Flight

DDN

Wednesday, June 25th, 2008

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The Transportation Security Administration (TSA) has issued a pre-solicitation notice for call center customer support agents for the Secure Flight program office. The Secure Flight program plans to create a Secure Flight Resolution Center (SFRC) to perform advanced threat assessments of travelers scheduled to fly, and resolve related, open traveler assessment issues at check-in. Customer Support Agents operating within the SFRC will respond to calls from Airline Agents regarding open assessment issues, when a traveler is unable to print a…

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