Contract Award: OptumHealth Care Solutions LLC (Eden Prairie, Minnesota) – $20,205,566

OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, is being awarded a six month extension of services option (P00020) in the amount of $20,205,566 for the firm-fixed-price contract (HT0011-17-C-0017) for Global Nurse Advice Line services. The Global Nurse Advice Line is a continued service to some Military Health System eligible beneficiaries and encompasses both the current continental U.S. and outside the continental U.S. The Global Nurse Advice Line services provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, seven days a week. It also offers customer service and care coordination services to include provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized transfers to support the treatment facility’s capability for eligible beneficiaries. Work will be performed at various locations in the continental U.S. and outside the continental U.S., with an estimated completion date (assuming the government exercises all available contract options) of March 17, 2023. Fiscal 2022 operation and maintenance funds in the amount of $20,205,566 are obligated for the modification to exercise and fully fund the six-month extension of services option contract line items 5001-5004, 5006 – 5008 and 5010 for six months from Sept. 18, 2022, to March 17, 2023. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity.